WebOct 26, 2024 · From the list of tickets, click on the one you want to view or update. This opens the ticket’s detailed view that looks similar to this. You can view everything you … WebApr 12, 2024 · Implementing automated ticket triage in your service desk will help you ensure consistency in your work and guarantee that all your tickets are in the right hands at the right time. This way, your customers will always receive high quality support experience. Some of the main benefits of implementing this process include control over: Costs ...
Load Balancing Availability Freshworks Community - Freshdesk
WebAuto Assignment of new tickets. We are testing the product freshservice, and would like it to send an email to either and individual or a distribution list when a new ticket is … WebApr 3, 2024 · Note: Business agent add-on pricing is available only for accounts created after 12th Dec 2024. All customers and signups with accounts created before the launch date will be migrated starting Q2 2024 to access workspaces and business agent add-on pricing. A business agent belongs to non-IT/business teams like HR, Finance, Facilities, … eslint switch缩进
Activity status of agents (online and not online) - Freshdesk
WebSep 22, 2014 · This report shows you tickets getting assigned to the selected agent are spread across your different support channels. It can be used to figure out the agent has been receiving a wide spectrum of tickets from different sources. Ideally, you want a large number of people coming to your support portal and help themselves by reading solutions. WebWe would not be able to track whether an agent is active or inactive from the dashboard, however, if you have been using Automatic Ticket assignment in your groups, you would be able to add dashboard widgets to monitor the agent availability from these groups. WebNov 10, 2024 · Go to Admin > Team > Groups. Select the group for which you want to give the agents the privilege of changing their availability. Turn on the toggle for Automatic … eslint ternary operator